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Messaging Attendees

Communicate with your event attendees through direct messaging.

Overview​

Send emails to your attendees for:

  • Event updates and announcements
  • Schedule changes
  • Venue information
  • Last-minute reminders
  • Post-event follow-ups

Accessing Messages​

  1. Go to Dashboard → Events
  2. Select your event
  3. Click Manage → Messages

Sending Messages​

The compose form is shown at the top of the Messages tab.

Filtering Recipients​

Ticket Tiers​

Select which ticket holders receive the message:

  • All - Everyone registered for the event
  • Or click specific ticket names to target those holders only

You can select multiple ticket types.

Check-in Status​

Filter by attendance:

  • All Attendees - Everyone registered
  • Checked In Only - Only attendees who've checked in
  • Not Checked In Only - Only those who haven't arrived

Recipient Count​

The recipient count updates automatically as you change filters, showing how many people will receive your message.

Subject Line​

Write a clear, informative subject:

  • "Important: Venue Change for Tomorrow"
  • "Your Event Schedule"
  • "Thank You for Attending!"

Message Body​

Write your message using the rich text editor:

  • Format text with bold, italic, lists, etc.
  • Add links
  • Be clear and concise

Sending Options​

Send Now​

Click Send Message to deliver immediately.

Schedule for Later​

  1. Click the schedule button (calendar icon)
  2. Select date and time
  3. Confirm to schedule
  4. Message sends automatically at the scheduled time

Scheduled messages appear in Message History with a "Scheduled" badge.

Message Limits​

Each event has a message limit to prevent spam. Your remaining messages are shown below the recipient count:

X of Y messages remaining

When you reach the limit, the send buttons are disabled and a warning is shown.

Message History​

Click Message History to expand and view all sent and scheduled messages. Each message shows:

  • Subject - The message subject line
  • Status - Sent, Scheduled, Pending, Sending, or Failed
  • Recipients - Number of people who received the message
  • Date - When the message was sent or is scheduled

Troubleshooting​

Message Not Sending​

  • Check you haven't reached the message limit
  • Verify recipient count is greater than 0
  • Ensure event has registrations

No Recipients​

  • Check your ticket tier and check-in status filters
  • Select "All" for both to message everyone

Automatic Emails​

Delvent also sends automatic emails:

System Emails​

  • Registration confirmation
  • Payment receipt
  • Ticket delivery

Organiser-Configured​

  • Event reminders
  • Post-event thank you
  • Feedback survey (if configured)

These are separate from manual messages.

Next Steps​