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Add-ons

Sell merchandise, VIP upgrades, parking, drink packages, and other extras alongside your event tickets.

Overview​

Add-ons allow you to:

  • Sell additional items with ticket purchases
  • Offer free or paid extras
  • Set quantity limits and per-order maximums
  • Restrict add-ons to specific ticket types
  • Include free add-ons with certain tickets
  • Support multiple currencies
  • Track sales and redemptions at the event
  • Prevent double-claims with unique redemption codes

Accessing Add-ons​

  1. Go to Dashboard → Toolkit
  2. Click Add-ons
  3. Select an event to manage its add-ons

Processing Fees​

At the top of the add-ons page, you'll find a toggle: Pass processing fees to buyers.

SettingBehaviour
On (default)Processing fees (5% platform + payment processing) are added to the buyer's total
OffYou absorb the processing fees for add-ons
info

This setting is separate from the ticket transfer fee setting. You can choose to pass fees to buyers for tickets but absorb them for add-ons, or vice versa.

Example (₦5,000 add-on with Paystack):

Fees OnFees Off
Add-on price₦5,000₦5,000
Platform fee (5%)+₦250Absorbed
Paystack (1.5% + ₦100)+₦175Absorbed
Buyer pays₦5,425₦5,000
You receive₦5,000₦4,575

Creating Add-ons​

  1. Click Add New
  2. Fill in the add-on details:
    • Name (required) - e.g., "VIP Upgrade", "Event T-Shirt"
    • Description (optional) - What the add-on includes
    • Image (optional) - Upload an image for the add-on
    • Category - Merchandise, Experience, Food & Drink, Parking, Upgrade, or Other
    • Type - Paid or Free
    • Price (if paid) - Price and currency (can add multiple currencies)
    • Quantity Limit (optional) - Total available, leave blank for unlimited
    • Max per Order - Maximum a single person can purchase (default: 10)
  3. Click Create

Adding Images​

Add-ons can have images to help attendees identify them:

  1. Click the image upload area
  2. Select an image (JPEG, PNG, or WebP, max 5MB)
  3. The image appears on the event page and in the add-on list

Multi-Currency Pricing​

If your event sells tickets in multiple currencies, you can set different prices for each currency:

  1. Set the primary price and currency
  2. Click Add Price to add additional currency options
  3. Attendees see prices in the currency matching their selected ticket

Advanced Options​

Ticket Restrictions​

Restrict an add-on to only be available for certain ticket types:

  1. When creating or editing an add-on, find Restricted to Tickets
  2. Select which ticket types can purchase this add-on
  3. Leave empty to allow all ticket holders to purchase

Example: A "VIP Lounge Access" add-on restricted to "VIP Ticket" holders only.

Included with Tickets​

Automatically include an add-on free with certain ticket types:

  1. When creating or editing an add-on, find Included with Tickets
  2. Select which ticket types receive this add-on for free
  3. Attendees with these tickets get one unit of the add-on for free

Example: A "Welcome Drink" add-on included free with "Premium Ticket" purchases.

note

An add-on cannot be both restricted to and included with the same ticket type.

Purchasing Extra Units​

When an add-on is included with a ticket, the attendee gets one free. They can still purchase additional units at the regular price.

Example: If "Wings" is included with "Weekend Pass":

  • Attendee selects 1 Wings → Free (included)
  • Attendee selects 2 Wings → 1 free + 1 paid
  • Attendee selects 3 Wings → 1 free + 2 paid

The checkout summary clearly shows this as "Wings x3 (1 Included) ₦1,200" (for the 2 paid units).

Managing Add-ons​

Editing​

  1. Click the edit icon on an add-on
  2. Update any fields
  3. Click Update

Status Options​

When editing, you can change the status:

  • On Sale - Available for purchase
  • Coming Soon - Visible but not yet available for purchase
  • Paused - Temporarily unavailable
  • Sold Out - No more available
  • Hidden - Not visible to attendees

Deleting​

  1. Click the delete icon
  2. Confirm deletion
warning

You cannot delete an add-on that has been sold. Use Paused or Hidden status instead to prevent further sales while preserving existing orders.

Add-on Categories​

CategoryUse Cases
MerchandiseT-shirts, hats, posters, branded items
ExperienceMeet & greet, backstage access, workshops
Food & DrinkMeal packages, drink vouchers, bottomless drinks
ParkingReserved parking, VIP parking
UpgradeVIP upgrades, early access, premium seating
OtherAny other extras

How Attendees Purchase Add-ons​

  1. Attendee selects tickets on the event page
  2. Add-ons section appears below tickets (filtered by selected ticket and currency)
  3. Attendee adjusts quantities with +/- buttons
  4. Add-ons are included in the order total
  5. After purchase, attendee receives redemption codes
info

Add-ons only show if they have a price in the same currency as the selected ticket.

Redemption Codes​

Each purchased add-on receives a unique redemption code (e.g., AON-A7X9B2).

What Attendees See​

After purchase, attendees see their add-ons on the order confirmation page with:

  • Add-on name and quantity
  • Redemption code
  • Price paid

Preventing Double-Claims​

The system tracks:

  • Quantity purchased - How many were bought (e.g., 3 drinks)
  • Quantity redeemed - How many have been used (e.g., 1 drink)
  • Remaining - How many are left (e.g., 2 drinks)

Redeeming Add-ons at Events​

Accessing Redemption​

  1. Go to Dashboard → Events → Manage → Entry Validation
  2. Click the Add-ons tab

Search Methods​

By Code​

  1. Select By Code tab
  2. Enter the redemption code (e.g., AON-A7X9B2)
  3. Click Search Add-ons

By Email​

  1. Select By Email tab
  2. Enter the attendee's email address
  3. Click Search Add-ons
  4. View all add-ons purchased by that email

Redeeming​

  1. Search for the add-on
  2. View remaining quantity (e.g., "2 of 3 remaining")
  3. Click Redeem 1 to mark one as used
  4. Repeat as needed

When all items are redeemed, the status shows "Fully Redeemed".

Tracking Sales​

On the Add-ons management page, each add-on shows:

  • Name and status
  • Category
  • Price
  • Sold count / Limit (if set)

Best Practices​

Pricing​

  • Research competitor pricing
  • Consider bundle discounts
  • Price upgrades based on value added
  • Free add-ons can drive engagement

Quantity Limits​

  • Set limits for exclusive items
  • Leave unlimited for digital goods or plentiful items
  • Consider per-order limits to ensure fair distribution

Descriptions​

  • Be specific about what's included
  • Mention size/variants if applicable
  • Set clear expectations

Categories​

  • Use appropriate categories for easier management
  • Helps attendees find relevant add-ons

Ticket Restrictions​

  • Use restrictions for exclusive perks (e.g., VIP-only experiences)
  • Use inclusions for value-adds that come with premium tickets
  • Combine both for tiered offerings

Common Add-on Ideas​

Merchandise​

  • Event t-shirts
  • Branded merchandise
  • Commemorative items
  • Artist merch

Experiences​

  • Meet & greet
  • Photo opportunities
  • Workshop access
  • Early entry

Food & Drink​

  • Meal vouchers
  • Drink packages
  • Bottomless drinks
  • VIP bar access

Parking​

  • General parking
  • VIP/close parking
  • Multi-day parking passes

Upgrades​

  • Seat upgrades
  • VIP access
  • Premium viewing areas
  • After-party access

Troubleshooting​

Add-ons Not Showing​

  • Check the add-on status is "On Sale"
  • Verify the event has available tickets
  • Ensure the add-on isn't sold out
  • Check if the add-on is restricted to a different ticket type
  • Verify the add-on has a price in the selected currency

Redemption Code Not Found​

  • Verify the code is entered correctly (case-insensitive)
  • Check the code belongs to this event
  • Ensure the order was completed (not cancelled)

Cannot Redeem​

  • Check if already fully redeemed
  • Verify you're searching the correct event

Cannot Delete Add-on​

  • Add-ons with sales cannot be deleted
  • Set status to Hidden or Paused instead

Next Steps​