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Frequently Asked Questions

Find answers to common questions about using Delvent.

General​

What is Delvent?

Delvent is an event management platform that allows organisers to create, manage, and sell tickets for events. It supports multiple payment methods including credit cards, bank transfers (Nigeria), and cryptocurrency (USDC).

Is Delvent free to use?

Creating an account and hosting free events is completely free. For paid events, Delvent charges a 5% platform fee plus payment processing fees that vary by payment method. See our Pricing & Fees page for details.

What countries is Delvent available in?

Delvent is available globally. Payment options vary by region:

  • Worldwide: Stripe (cards) and Crypto (USDC)
  • Nigeria: Paystack (bank transfers and cards)

For Attendees​

How do I find events?

Visit delvent.io/events to browse all public events. You can search by event name and filter by country and category. You can also receive event invitations directly from organisers via Guest Drops.

What payment methods can I use?

Depending on the event and your location, you can pay with:

  • Credit/Debit Cards via Stripe (Visa, Mastercard, Amex)
  • Bank Transfer via Paystack (Nigeria only)
  • Cryptocurrency (USDC on Solana or Stellar)
How do I access my tickets?

After purchasing:

  1. Check your email for a confirmation with QR code
  2. Or log in to your Delvent account - your tickets appear in "Your Ticket Collection" on the dashboard
  3. Present the QR code at the event for check-in
Can I get a refund?

Refund policies are set by individual event organisers. Contact the event organiser directly to request a refund. If approved, the refund will be processed through the original payment method.

How do group tickets work?

Group tickets allow one person to purchase tickets for multiple attendees:

  1. The group leader purchases and pays for all tickets
  2. They receive a unique invite link
  3. Share the link with group members to claim their individual tickets
  4. Each member gets their own QR code for check-in

Learn more in our Group Tickets Guide.

What are collectibles?

Some events offer digital collectibles on the Stellar blockchain. These are tokens that:

  • Serve as proof of attendance
  • Can be kept as memorabilia
  • May provide special perks or access to future events
  • Are stored in your Stellar wallet (e.g., Lobstr)

You can claim collectibles from Dashboard → Wallet → Collectibles after the event.

I didn't receive my confirmation email. What should I do?
  1. Check your spam/junk folder
  2. Log in to your Delvent account to verify the purchase went through
  3. If the purchase shows in your account, your ticket is valid
  4. Contact help@delvent.io if you need the email resent

For Organisers​

How do I create an event?
  1. Create a host profile (organisation or individual)
  2. Click "Create Event" from your dashboard
  3. Add event details: name, description, dates, location
  4. Create ticket types and set prices
  5. Connect a payment method
  6. Publish when ready

See our Creating Events Guide for detailed instructions.

What are the fees for selling tickets?
Fee TypeRate
Platform fee5% of ticket price
Card processing (USD)2.9% + $0.30
Card processing (GBP)2.5% + £0.25
Paystack (NGN)1.5% + ₦100 (max ₦2,000)
Crypto (USDC)0.5%

You can choose to absorb these fees or pass them to attendees.

When do I receive my money?

Payout timing depends on the payment method:

  • Stripe: 2-7 business days (configurable in your Stripe dashboard)
  • Paystack: Next business day
  • Crypto: Instant (on blockchain confirmation)
Can I offer discount codes?

Yes! You can create:

  • Percentage discounts (e.g., 20% off)
  • Fixed amount discounts (e.g., $10 off)
  • Access codes for hidden tickets
  • Set usage limits and expiration dates

Learn more in our Discount & Access Codes Guide.

How do I add team members to help manage my event?

Go to Settings → Host Profile → Team to invite members with different roles:

  • Admin: Full access to all host profile settings and events
  • Member: Can view and help manage events

For check-in staff, add Validators separately via Settings → Validators.

See our Team Management Guide.

Can I message all my attendees?

Yes, use the Messages feature to send updates to all registered attendees or filter by ticket type and check-in status. Go to Event → Manage → Messages to compose and send messages.

How do I check in attendees at my event?
  1. Add validators via Settings → Validators
  2. On event day, validators access Entry Validation from their dashboard
  3. Scan attendee QR codes or search by email/ticket ID to check them in
  4. The system prevents duplicate check-ins

See our Check-in & Validation Guide.

Can I accept cryptocurrency payments?

Yes! To accept USDC payments:

  1. Go to Settings → Settlement
  2. Add your Solana or Stellar wallet address
  3. Enable stablecoin payments when creating your event

Crypto has the lowest processing fee at 0.5%.

How do I create an event schedule?

Use the Schedule Builder in your event's Toolkit:

  1. Create arenas (rooms/stages/tracks)
  2. Add sessions with times, descriptions, and speakers
  3. Assign speakers from your lineup
  4. Publish to make visible to attendees

See our Schedule Builder Guide.

What is a Call for Papers (CFP)?

A CFP allows you to accept speaker proposals from the community:

  1. Create a CFP campaign with guidelines
  2. Share the submission link
  3. Review proposals and accept/reject
  4. Accepted speakers are added to your lineup

Learn more in our Open Call (CFP) Guide.

What are Guest Drops?

Guest Drops let you email your mailing list about your event:

  1. Create a mailing list and add subscribers (manual entry or paste emails)
  2. Select the event to promote
  3. Write a custom message
  4. Send the guest drop

See our Guest Drops Guide.

Can I make my event private?

Yes, you can:

  • Set event visibility to private (won't appear in public listings)
  • Use access codes to restrict who can purchase tickets
  • Create invite-only tickets that require a code

Payments & Billing​

Why is crypto the cheapest payment option?

Crypto payments (USDC) bypass traditional payment processors like Stripe and Paystack, which charge higher fees. Blockchain transactions have minimal network costs, resulting in only a 0.5% processing fee compared to 2.5-2.9% for cards.

What is USDC?

USDC (USD Coin) is a stablecoin cryptocurrency pegged 1:1 to the US Dollar. Unlike volatile cryptocurrencies like Bitcoin, 1 USDC always equals approximately $1 USD. Delvent accepts USDC on both Solana and Stellar blockchains.

Can I change the fee transfer setting after selling tickets?

Yes, but it only affects future purchases. Existing ticket sales retain their original pricing structure.

Are there any hidden fees?

No. The platform fee (5%) and processing fees shown are the only fees. There are no setup fees, monthly fees, or hidden charges.

Do free events have any fees?

No. Free events are completely free to create and manage. There are no platform or processing fees for free tickets.

What currency do I receive for crypto payments?

You receive USDC (a stablecoin pegged 1:1 to USD) directly in your Solana or Stellar wallet.

Technical​

What browsers are supported?

Delvent works on all modern browsers:

  • Chrome (recommended)
  • Firefox
  • Safari
  • Edge

We recommend keeping your browser updated to the latest version.

Is my data secure?

Yes. Delvent uses industry-standard security practices:

  • All data is encrypted in transit (HTTPS)
  • Payment processing is handled by PCI-compliant providers (Stripe, Paystack)
  • We never store full credit card numbers
  • Regular security audits and updates
Can I integrate Delvent with other tools?

Currently, Delvent offers:

  • CSV export for attendee data
  • Email notifications and messaging
  • QR code-based check-in

API access for custom integrations is planned for future releases.

Need More Help?​

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