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Managing Your Tickets

View, manage, and use your tickets from your Delvent dashboard.

Accessing Your Tickets​

From Dashboard​

  1. Sign in to delvent.io
  2. Click your profile icon → Dashboard
  3. You'll see your tickets in the Your Ticket Collection section

Navigate directly to: delvent.io/dashboard/tickets

Ticket List View​

Your tickets page shows:

My tickets dashboard

  • Ticket Cards - Visual summary of each ticket
  • Event Name - Which event the ticket is for
  • Ticket Type - The type of ticket you purchased (with badge)
  • Event Date - When the event takes place
  • Location - Venue address
  • Ticket Code - Unique identifier for your ticket
  • Checked In badge - Shown if you've been checked in

Filtering Tickets​

Use the tabs to filter your tickets:

  • All - All your tickets
  • Upcoming - Events that haven't happened yet
  • Past - Events that have already occurred

Searching Tickets​

Use the search bar to find tickets by:

  • Event name
  • Venue
  • Ticket code

Ticket Card Actions​

Each ticket card has buttons for quick actions:

  • View Ticket - Opens the full ticket detail page
  • Download Ticket - Downloads a PNG image of your ticket with QR code
  • View Program - Opens the event program/schedule (shown if the event has an agenda)

If your ticket is eligible for an upgrade, you'll see an Upgrade available link.

Ticket Details​

Click View Ticket on any ticket card to see full details:

Ticket detail view with QR code

Event Information​

  • Event Banner - Event image or gradient header
  • Event Name - Full event title
  • Date & Time - Schedule (supports multi-day events)
  • Location - Venue address

Ticket Information​

  • QR Code - Scannable code for check-in
  • Ticket Code - Your unique ticket identifier
  • Attendee - Your name and email
  • Ticket Type - Ticket name and type badge (Free or Paid)
  • Checked In badge - Shown if you've been checked in

Action Buttons​

At the bottom of the ticket detail page:

  • Upgrade Ticket - Upgrade to a higher-tier ticket (if eligible)
  • Print / Download Ticket - Print or save your ticket

Using Your Ticket​

At the Event​

When you arrive at the event:

  1. Show QR Code - Open your ticket and display the QR code
  2. Staff Scans - Event staff will scan to verify
  3. Check-In Complete - You're marked as attended
Save for Offline

Screenshot your QR code in case of poor connectivity at the venue.

Virtual Events​

For virtual events:

  • Access link is provided after purchase
  • May be revealed closer to event time
  • Check your ticket details or email for the link

Ticket Upgrades​

If the event offers ticket upgrades and your ticket is eligible, you can upgrade to a higher-tier ticket.

Ticket upgrade options

Upgrade Eligibility​

You can upgrade your ticket if:

  • You haven't been checked in yet
  • The event hasn't started
  • It's an individual ticket (not a group ticket)
  • Higher-tier tickets are available

How to Upgrade​

  1. Go to your ticket details
  2. Click Upgrade Ticket or the Upgrade available link
  3. Select the new ticket type from available options
  4. Review the cost breakdown:
    • Price difference
    • Platform fee (5%)
    • Processing fee (for card payments)
  5. Choose payment method
  6. Click Pay & Upgrade (card) or Continue to Payment (stablecoin)
  7. Complete payment
  8. Your ticket is upgraded instantly

Upgrade Pricing​

You pay:

  • Price Difference - The difference between ticket prices
  • Platform Fee - 5% of the price difference
  • Processing Fee - Card processing fee (not charged for stablecoin)

Payment Methods for Upgrades​

Upgrades can be paid via:

  • Card Payment - Visa, Mastercard (via Paystack or Stripe)
  • Stablecoin - USDC on Solana (if enabled by organiser)

Group Tickets​

If you have a group ticket, the ticket detail page shows additional group information.

See Group Tickets for full group management details.

Ticket Transfers​

Coming Soon

Ticket transfer functionality is planned for a future release. Currently, tickets cannot be transferred to other users.

Refund Requests​

To request a refund:

  1. Check the event's refund policy (shown on event page)
  2. Contact the organiser via their profile
  3. Provide your ticket details
  4. Organiser processes the refund

Refund Policies​

Organisers set their own policies:

  • No Refunds - Tickets are non-refundable
  • Full Refund - Up to X days before event
  • Partial Refund - Percentage refund based on timing

Check-In Status​

After checking in at an event:

  • Your ticket shows Checked In status
  • Timestamp of check-in is recorded
  • You cannot check in again (prevents duplicates)

Multiple Tickets​

If you purchased multiple tickets:

  • Each attendee has their own ticket
  • Tickets are listed individually
  • Each has a unique QR code

Bulk Purchases​

For bulk purchases as a single buyer:

  • All tickets appear under your account
  • Each ticket has attendee details (if collected)
  • Share ticket details with each attendee

Email Notifications​

For each ticket, you receive automated emails:

Purchase Confirmation​

Registration Confirmation email with:

  • Event details
  • Ticket information
  • Payment receipt
  • QR code attachment

Event Reminders​

Event Reminder email 24 hours before:

  • Event date and time reminder
  • Venue details and directions
  • Meeting link (for virtual events)

View all email notifications →

Troubleshooting​

Can't Find My Ticket​

  1. Check you're signed in with the correct email
  2. Check your email for confirmation
  3. Contact support with purchase details

QR Code Not Scanning​

  1. Increase screen brightness
  2. Clean your screen
  3. Ask staff to manually look up your ticket

Next Steps​