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Managing Tickets

Configure ticket types, pricing, and availability for your events.

Ticket Overview​

Access ticket management:

Ticket management dashboard

  1. Go to Dashboard → Events
  2. Select your event
  3. Click Tickets tab

Creating Tickets​

Basic Ticket Setup​

Click Add Ticket and configure:

Add ticket form

Ticket Name​

Choose a clear name:

  • General Admission
  • VIP Pass
  • Early Bird
  • Student
  • Workshop Only

Ticket Description​

Explain what's included:

  • Access level
  • Perks and benefits
  • What's different from other tickets

Ticket Type​

  • Free - No payment required
  • Paid - Requires payment

Pricing Configuration​

For paid tickets:

  1. Select currency: NGN, USD, or GBP
  2. Enter the ticket price
Currency Requirements
  • NGN - Requires Paystack account
  • USD/GBP - Requires Stripe Connect

Configure payment methods in Dashboard → Settings → Settlement.

Quantity & Limits​

Ticket Limit​

Set maximum tickets available:

  • Limited - Enter maximum quantity (e.g., 100 tickets)
  • Unlimited - No cap on sales

Maximum Per Order​

Limit how many tickets one person can buy:

  • Prevents bulk purchases
  • Optional - leave empty for no limit
  • Set lower for high-demand events

Transfer Fee​

Control who pays platform and processing fees:

  • Organiser Pays (off) - Fees deducted from your revenue
  • Attendee Pays (on) - Fees added to ticket price

Example for $100 ticket with 5.5% total fees:

SettingAttendee PaysOrganiser Receives
Transfer Fee Off$100.00$94.50
Transfer Fee On$105.50$100.00

Group Ticketing​

Enable group purchases for team or bulk registrations.

Enabling Groups​

  1. Toggle Group Ticket
  2. Set Group Size (minimum 2 people)
note

Group tickets are only available for paid tickets.

How Groups Work​

  1. Group leader purchases all tickets
  2. Receives invite link
  3. Shares with group members
  4. Members register individually
  5. All get individual tickets

See Group Ticketing for more details.

Multi-Day Ticket Configuration​

For multi-day events, control which days each ticket grants access to:

Access Days​

Choose All Days or Custom:

  • All Days - Ticket grants access to every event day
  • Custom - Select specific days this ticket covers

Day Selection Mode (Custom Only)​

When using Custom with multiple days selected:

Access All Selected Days

  • Ticket holder can attend all selected days
  • Example: 2-day pass for Friday and Saturday

Attendee Chooses Days

  • Attendee picks which day(s) to attend at checkout
  • Set how many days they can select
  • Example: "Pick Any 2 of 3 Days" ticket

Ticket Status​

Control ticket availability using the status dropdown:

StatusBehavior
On SaleVisible and available for purchase
Coming SoonVisible but not purchasable yet
PausedTemporarily unavailable
Sold OutQuantity reached (or manually set)
HiddenNot shown on event page

Managing Existing Tickets​

Editing Tickets​

Click Edit on any ticket to modify:

  • Ticket name and description
  • Pricing (currency and amount)
  • Quantity limits
  • Group settings
  • Transfer fee setting
Locked Tickets

Tickets with existing sales have limited editing. You cannot change:

  • Ticket name
  • Ticket type (free/paid)
  • Currency
  • Group size

You can still increase the quantity limit.

Deleting Tickets​

Remove tickets that haven't sold:

  1. Click the Delete button on the ticket
  2. Confirm deletion
Cannot Delete

You cannot delete tickets that have sales. Instead, change status to Hidden or Sold Out.

Ticket Metrics​

The ticket list shows key metrics for each ticket:

  • Sold / Limit - Number sold vs. quantity available (∞ for unlimited)
  • Status - Current availability status

For detailed analytics, visit the Analytics tab in event management.

Fee Summary​

Fee TypeRate
Platform Fee5% of ticket price
Processing (USD)2.9% + $0.30
Processing (GBP)2.5% + £0.25
Processing (NGN)1.5% + ₦100
Processing (Crypto)0.5%

Next Steps​