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Email Notifications

Delvent automatically sends emails to keep attendees, organisers, and team members informed throughout the event lifecycle.

Registration & Tickets​

Registration Confirmation​

Sent to: Attendee When: Immediately after successful registration/payment

Includes:

  • Attendee name and event details
  • Ticket type and quantity
  • QR code(s) for check-in
  • Unique ticket code(s)
  • Event date, time, and location
  • Meeting link (for virtual events)
  • Link to manage tickets

Order Confirmation​

Sent to: Attendee When: After purchasing multiple tickets

Includes:

  • Order summary with all tickets
  • Individual QR codes for each ticket
  • Ticket codes
  • Event details
  • Link to manage tickets

Ticket Upgrade Confirmation​

Sent to: Attendee When: After upgrading to a higher ticket tier

Includes:

  • Upgrade confirmation
  • New ticket details
  • Updated QR code
  • Event information

Event Reminder​

Sent to: Attendee When: 24 hours before event starts

Includes:

  • Event name and date reminder
  • Venue/location details
  • Meeting link (for virtual events)
  • Ticket information and QR codes
  • Link to view tickets

Post-Event Thank You​

Sent to: Attendee When: After event ends (if enabled by organiser)

Includes:

  • Thank you message
  • Feedback survey link (if configured)
  • Organiser information

Group Registrations​

Group Registration Confirmation​

Sent to: Group leader When: Group registration is created/paid

Includes:

  • Payment confirmation
  • Group ticket summary
  • Total amount paid
  • Link to manage group

Group Member Confirmed​

Sent to: Group member When: Member confirms their spot in the group

Includes:

  • Confirmation of registration
  • Ticket details and QR code
  • Event information

Group Slots Reminder​

Sent to: Group leader When: Group has unfilled slots before the event

Includes:

  • Reminder about empty slots
  • Number of unfilled spots
  • Link to manage group members

Group Registration Cancelled​

Sent to: Group members When: Group registration is cancelled

Includes:

  • Cancellation notice
  • Refund information (if applicable)

Event Updates​

Event Updated​

Sent to: All registered attendees When: Organiser updates event details and chooses to notify attendees

Includes:

  • Summary of what changed
  • Updated event details
  • Link to event page

Event Cancelled​

Sent to: All registered attendees When: Organiser cancels the event

Includes:

  • Cancellation notice
  • Refund information
  • Organiser contact

Event Published​

Sent to: Organiser When: Event is published and live

Includes:

  • Confirmation event is live
  • Event page link
  • Sharing options

Speakers & Open Call​

Proposal Submitted​

Sent to: Guest When: Open Call proposal is submitted

Includes:

  • Confirmation of submission
  • Proposal details

Proposal Accepted​

Sent to: Guest When: Organiser clicks "Notify Lineup" after accepting

Includes:

  • Acceptance notification
  • Custom message (if provided)
  • Event details

Proposal Rejected​

Sent to: Guest When: Organiser clicks "Notify Lineup" after rejecting

Includes:

  • Decision notification
  • Custom message (if provided)

Proposal Waitlisted​

Sent to: Guest When: Organiser clicks "Notify Lineup" after waitlisting

Includes:

  • Waitlist notification
  • Custom message (if provided)
note

Decision emails are only sent when the organiser clicks Notify Lineup. Changing the proposal status alone does not send emails.

Lineup Invite​

Sent to: Invited speaker/performer When: Organiser invites someone to lineup

Includes:

  • Invitation to join lineup
  • Event details
  • Personal message (if provided)
  • Confirmation link (expires in 7 days)

Team & Validators​

Team Member Invite​

Sent to: Invited team member When: Organiser invites someone to join host profile team

Includes:

  • Invitation to join team
  • Host profile name
  • Role (Admin or Member)
  • Join link (expires in 7 days)

Validator Invite​

Sent to: Invited validator When: Organiser invites someone to check-in attendees

Includes:

  • Invitation to be validator
  • Event details (if specific event assigned)
  • Instructions for check-in

Validator Verification​

Sent to: Validator When: Validator accepts invitation

Includes:

  • Confirmation of validator status
  • Check-in instructions

Messaging Attendees​

Event Broadcast​

Sent to: Selected attendees (filtered by ticket type and/or check-in status) When: Organiser sends a message from the Messages tab

Includes:

  • Custom subject line
  • Custom message (rich text)
  • Event details

See Messaging Attendees for details.

Guest Drops​

Guest Drop​

Sent to: Mailing list subscribers When: Organiser sends a guest drop campaign

Includes:

  • Custom subject line
  • Custom message from organiser
  • Event details and link
  • Unsubscribe link

Reports & Exports​

These emails are sent to organisers when they request data exports.

Attendee Export​

When: Organiser exports attendee list

Includes:

  • CSV/Excel attachment with attendee data
  • Export summary

Sales Report​

When: Organiser exports sales data

Includes:

  • Revenue summary
  • Sales breakdown attachment

Check-in Summary​

When: Organiser exports check-in data

Includes:

  • Check-in statistics
  • Detailed check-in report

Custom Questions Export​

When: Organiser exports registration form responses

Includes:

  • Form response data
  • Custom field answers

Traffic Analytics Export​

When: Organiser exports event page analytics

Includes:

  • Page view statistics
  • Traffic sources

Page Performance Export​

When: Organiser exports performance metrics

Includes:

  • Performance data
  • Conversion metrics

Authentication​

Sign-in Code​

Sent to: User When: User requests email sign-in

Includes:

  • One-time verification code
  • Expiry notice
  • Security reminder

Platform Updates​

Platform Update​

Sent to: Users When: Delvent announces new features or changes

Includes:

  • Update announcement
  • Feature highlights
  • Relevant links

Contact & Support​

Contact Host​

Sent to: Organiser When: Attendee sends message through event page

Includes:

  • Attendee's message
  • Attendee contact info
  • Reply instructions

Email Preferences​

Attendees can manage their email preferences:

  • Unsubscribe from marketing emails
  • Transactional emails (confirmations, tickets) cannot be disabled

Organisers receive all event-related notifications by default.